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SALON ETIQUETTE
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1. Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client. Please try to arrive 10 minutes prior to your treatment if it is your first appointment at the salon. We require this time for you to complete checking in and completing any required consultation card.
2. Cancellations & No Shows
Please note 24 Hours notice is required for all cancellations for smooth scheduling. In some cases no shows or cancellations may result in 50% of the price to be taken from the client to accommodate for our waiting list.
3. Children
Children are always welcome in the salon but must be supervised by their guardian at all times.
4. Hygiene
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness we ensure we continuously sterilise all of our tools & equipment.
5. Payment
Most credit and debit Cards are accepted with the exception of AMEX. All prices include value added tax at the current rate.
6. Patch Testing
Patch testing is required for clients who have never had eyelash/eyebrow tinting and lash lifting/eyebrow lamination. Please visit the salon 24hr before your appointment so our therapist can perform your patch test, it will take just a moment to do.
7. Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. Notify reception as soon as you realise you may have forgotten something.
8. Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
9. Making a reservation When booking a third party's services on Treatwell or Fresha you may be required to pay a non refundable reservation fee using either a credit or a debit card. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.
10. Cancellations
A cancellation of an appointment will result in loss of any deposit paid. The amount lost depends on the total cost of your booking but will be no more than 50%. Users may cancel bookings made online up to 24 hours in advance of the time of the appointment by contacting the salon. If an appointment has not been cancelled with 24 hours notice, the salon has the right to charge users the full balance of the appointment i.e. the payment due in the salon. By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking. For this purpose your credit or debit card will be securely stored.
11. Purchase of Retail Products
Beauty products must be paid for in full at time of purchase. If you are not happy with your product then please notify us via email.
12. Mobile Phones
In the interest of comfort of all our clients trying to relax, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
13. Prepaid Courses
All courses have a validity of 24 months from date of purchase, unless otherwise stated. Due to courses being an upfront discounted rate they are non-refundable but the value can be transferred for flexibility.
14. Laser Hair removal
The number of treatments required depends upon your skin, hair colouring, coarseness of the hair and density per treated area. The IPL hair removal system causes permanent reduction in the number of hairs growing in an area. Because hair grows in three phases, and each hair goes through these stages independently, it is almost impossible for one IPL treatment to permanently reduce all hair in a given area. Clinical studies, which have followed patients for one year after completing two treatments, have shown that reduction in hair growth was stable for the duration of that time. While individual results may vary, patients typically find that it takes 6 to 12 treatments to get the desired results. In the case of IPL hair removal on the face we can get rid of most growth but with up to 500 hair follicles per square cm on lip and chin, as you get rid of hairs there is no way you can't determine that hormones won't trigger hairs in previously dormant untreated or vellus hair follicles therefore it will be an ongoing maintenance programme.
15. Gift Vouchers
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. In ‘’failure to show’’ up to your appointment without cancellation notice this may result in your Gift Voucher becoming invalid. Gift Vouchers are non refundable.
16. Price Alteration
We reserve the right to alter prices but will always give prior notice via email, social media and posters within the salon if a price increase is due.
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Salon & Website Terms and Conditions
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1. Introduction
These terms and conditions outline the rules and regulations for the use of Dear Beauty's website, located at www.dearbeauty.co.uk. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use this website or our booking services.
The terms "we", "us", and "our" refer to Dear Beauty. The term "you" refers to the user or viewer of our website.
2. General Information
- Business Name: Mirelas Beauty Shop (Dear Beauty)
- Address: 317 Upper Richmond Road West, East Sheen London, UK, SW14 8QR
- Email: beautyeastsheen9@gmail.com
- Phone: 020 8392 0600
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3. Online Booking System
3.1 Booking Process
By using our online booking system, you agree to the following conditions:
- Appointments are subject to availability.
- You must provide accurate information when booking an appointment, including your full name, valid email address, and phone number.
- You will receive a booking confirmation via email or SMS. If you do not receive this confirmation, please contact us immediately to verify the booking.
- We reserve the right to refuse, amend, or cancel any bookings due to errors, unavailability, or at our discretion.
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3.2 Payment
- For all treatments, payment in full is required to secure your booking.
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3.3 Cancellations and No-Show Policy
- We require at least 24 hours' notice if you need to cancel or reschedule your appointment. If you cancel or fail to show up without sufficient notice, we reserve the right to charge a cancellation fee of 50% of your payment.
- Repeated cancellations or no-shows may result in restrictions on future bookings.
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4. Gift Vouchers
- Gift vouchers can be purchased online or in-store and must be presented at the time of use.
- Vouchers are valid for 12 months from the date of issue and are non-refundable, but they are transferrable.
- Vouchers cannot be exchanged for cash or used in conjunction with any other offers or promotions.
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5. Personal Information & Privacy Policy
5.1 Data Collection
We are committed to protecting your personal information. By using our website and booking services, you agree to the collection and use of information in accordance with our Privacy Policy.
- We collect personal information such as your name, contact details, and payment information to process bookings and provide services.
- We will not share or sell your personal data to third parties unless required by law or necessary for providing services (e.g., payment processors).
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5.2 Data Security
We take reasonable steps to ensure the security of your data; however, we cannot guarantee the absolute security of any information transmitted over the internet. By using this website, you acknowledge and accept this risk.
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6. Health & Safety
- Please inform us of any medical conditions, allergies, or skin sensitivities before your appointment.
- Certain treatments may not be suitable if you have specific health issues. We reserve the right to refuse treatment if it is deemed unsafe for you.
- If you arrive for an appointment with any health concerns not disclosed in advance, we may reschedule the treatment to a suitable time and retain the right to charge any applicable fees.
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7. Liability
- We will not be liable for any direct, indirect, or consequential loss or damage arising from your use of our website or services, except as required by law.
- We are not responsible for any adverse reactions resulting from treatments if full disclosure of medical or allergic conditions was not provided prior to the treatment.
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8. Website Use
8.2 User Responsibilities
By accessing our website, you agree not to:
- Use the website for unlawful purposes.
- Disrupt or interfere with the security or proper working of the website.
- Attempt to gain unauthorised access to any part of the website or its associated services.
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9. Amendments to Terms and Conditions
We reserve the right to revise or update these terms and conditions at any time. Any changes will be effective immediately upon posting to the website. You are encouraged to review the terms and conditions regularly to stay informed of any updates.
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10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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11. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
- Email: beautyeastsheen9@gmail.com
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Effective Date: 01.09.2024